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Frequently Asked Questions |
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General Questions
Payment Questions
Quality Requirement Questions
Quote Submission Questions
Shipping Questions
| General |
 I don't live in the U.S., can I still sell you my DVDs?
No, we currently only buy DVDs from customers in the United States.
My DVD is not listed on your site, can I still sell it to you?
No, we will only buy DVDs listed on our site.
Do you buy non-Region 1 DVDs?
No, we only buy Region 1 (United States and Canada) DVDs.
What don't you buy?
We will not buy burned DVDs (DVD-R, DVD-RW, etc.), DVDs that expire (ez-D), Divx DVDs, or mpeg-4 movies burned onto cds (divx, xvid, etc.).
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| Payments |
How can I be compensated for my DVDs?
We pay cash for your DVDs. We will transmit the payment to you through Paypal or check. Note that there is a $0.90 surcharge for shipping and handling if you wish to be paid by check.
How long will it take for me to be compensated for my DVDs?
We will remit payment for your DVDs the same day we receive them. If you select to be paid by Paypal, then you will receive your payment almost instantly. If you select to be paid by check, then it will be shipped to you via USPS first class, and you should receive it in 3-5 days depending on your location.
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| Quality Requirements |
Case Condition:
The DVD case must be in adequate condition to protect the DVD. This means the case must hold the DVD securely on the spindle, and close properly. We will not accept DVDs without cases.
DVD Cover Condition:
If the case cover is not included, $0.50 will be deducted from the value of the DVD. We will accept DVDs with marked out or removed UPCs with no deduction.
Case Insert Condition:
If a DVD's insert is not included, $0.50 will be deducted from the value of the DVD.
Disk Condition:
The Disk itself must be in playable condition. That means that at no point while playing the movie does it skip or crash (Excluding layer changes). Light scratches are fine as long as the DVD remains playable.
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| Submitting A Quote |
Can I add more DVDs to a quote after I've submitted it?
No, you must submit a seperate quote with the additional DVDs. Then when you ship your DVDs to us, just mention both quote numbers.
How can I check my quote status?
You can check the status of your quote by logging into your account and viewing your previously submitted quotes. Also, whenever the status of one of your quotes changes, you will be notified by email.
How are rejected DVDs handled?
If any of the DVDs in your quote are rejected for failing to meet quality requirements, then you will be notified by email. From there you can either choose to have the rejected DVDs shipped back to you at your cost, or accept reductions to your total payout.
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If you have any questions that weren't addressed here please feel free to email us.
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